Visitors’ Regulations

Set of rules setting out binding conditions for public access

Article 1 – ACCESS TO THE VRANOV NAD DYJÍ STATE CHATEAU
(hereinafter only the building)

The building is divided into three parts according to accessibility:
a) Part of the building not open to the public (marked in the internal information system).
b) Part of the building that is freely accessible (bridge and both courtyards), which is open to the
public during the period when the basic tour route is accessible.
c) Part of the building that is accessible only after paying for admission and with a guide or under
supervision (visitor circuits).

Article 2 – ORGANISATION OF VISITOR OPERATIONS

On days when it is open the cash desk in the building opens at 9 a.m.
The time of the first tour and the interval between individual tours that are available only with a guide are set by the administration of the heritage building. The maximum capacity of the tours and of the building itself are limited by the operational conditions of the building and the safety of visitors.
Guided tours take place in groups with a minimum of 5 people for the basic tour and 5 people for the “Chapel” tour, and this includes people who do not pay (visitors with the right to free admission, employees of the National Heritage Institute, children under 6, etc.). A group with less than 5 visitors will wait for the following tour, which will take place regardless of the number of participants. Should those wanting a tour not wish to wait for the next tour time, or if they want a separate tour only for their group which is smaller than the maximum number of people in a group as given in the overview of the tours in Article 1, they will pay the admission fee as for a full group. The size of the group depends on the operational possibilities of the building and safety considerations. Exceptions can only be made by the head of the administration of the heritage building.
Group excursions as well as individuals can reserve tours. It is necessary to agree in advance in writing, by phone, by e-mail or using the electronic reservation system with the administration of the heritage building on the exact day and time of the start of the tour. If the booked tour group does not present itself at least 15 minutes before the agreed time for the tour at the building’s cash desk, the tour reservation will be cancelled.

Article 3 – ADMISSION

Admission is to be paid in advance for the visitor tours. The admission fees are set in the price list valid for the relevant year and issued by the National Heritage Institute, Regional Department Kroměříž. The price list is available at the cash desk and in the office of the administration of the heritage building. By entering the premises of the building or with the purchase of an admission ticket the visitor undertakes to respect the visitors’ regulations and the instructions of staff of the heritage building administration.
After paying for admission the visitor will be given a ticket (the head of group will receive a group ticket), for those tours accessible only with a guide the time of the tour for which it is valid will be clearly marked on the ticket.
If the visitor does not arrive for the start of the tour at the time marked on the ticket then the ticket becomes invalid.
There are no refunds for tickets.
Visitors are obliged to present their tickets on entry to the tour circuit, keep them with them throughout the tour and if requested present them again.
The price of admission and any discounts provided are given by the valid price list.

Article 4 – TOURS OF THE CULTURAL MONUMENT

From the perspective of the visitors’ regulations anyone in the building during visiting hours aside from the staff of the building will be considered to be a visitor and thus obliged to obey these visitors’ regulations.
Children up to the age of 15 may only enter the building if accompanied by an adult who will be responsible for the behaviour of the child and his/her adherence to the visitors’ regulations.
The responsibility of the administration of the heritage building for any damage to visitors will be governed by the generally binding regulations.
Movement around the building is permitted only on the defined and marked routes.
It is forbidden to leave unattended baggage or other items outside certain restricted areas.
The visitor can ask the building’s staff for help in the event of any kind of accident.

Article 5 – PROTECTION OF THE CULTURAL MONUMENT
AND SECURITY OF THE COLLECTIONS

Within the building visitors are obliged to follow the instructions of staff of the
administration of the heritage building. Should a visitor fail to heed an instruction or order given in the interests of the security of visitors, or the protection of the building and the
collections they will be expelled from the building without a refund of their admission fee and
will have duty to leave immediately. Aside from this the visitor will also face the threat of
prosecution under generally binding regulations.
For the protection of the building, visitors and collections selected outdoor and indoor areas are monitored by CCTV system.
People who for good reason are suspected of being drunk or under the influence of drugs are forbidden to enter the premises of the heritage building.
Aside from the specified areas smoking is forbidden throughout the building as is any form of handling open flames. Should there be a fire visitors are obliged to follow the instructions of the staff of the heritage building.
For safety reasons the carrying or use of weapons, whether firearms or non-firearms, is forbidden in the building, including replicas.
It is forbidden to enter the furnished interiors of the building with bulky luggage, bags, umbrellas and animals.
Visitors with heavily soiled, insufficient or inappropriate clothing are not allowed to enter the building.
At the moment when the loss of or damage to a historical/artistic artefact is discovered during a tour all visitors who at that time are within the heritage building are obliged to submit to all security measures (including a personal search by the members of the Czech police).
It is forbidden in any way to damage or threaten the building, its collections and other property with the premises of the building. In particular it is forbidden to:
a) touch the walls and exhibited items, write or paint on the walls, dig into
     them or otherwise damage them;
b) leave he indicated routes or move away from the guide and the group during the
     commentary;
c) disturb with noise (conversation, music, singing, use of mobile telephones and other mobile
     playback devices, loud speech and similar) other visitors or the commentary of the guide or
     to otherwise inconvenience visitors to the building. Failing to follow this condition can
     constitute reason for expulsion from the tour without a refund;
d) eat drink and chew gum in the interiors, or to enter them with ice creams, drinks, food, etc.
e) throw anything into the fountain, pick flowers, pick fruit, break branches off trees and
     hedges, walk on the grass and outside the marked paths, frighten wild animals and birds,
     camp in the premises of the building, to put up posters, advertise any goods, services or
     events or otherwise disturb the peace and good order;
f) ride in the premises of the building in any kid of vehicle including bicycles (the only
   exceptions being wheelchairs and prams and pushchairs). Bicycles can be left within the
   premises of the building only in the designated places. Riding on children’s scooters is
   allowed only on paths in the freely accessible parts of the premises and only for children up
   to 5 accompanied by an adult who will be responsible for the safety of the child and or
     ensuring that they do not endanger other visitors;
g) park motor vehicles outside the designated space of the public car park;
h) allow to roam freely in the premises dogs and other animals. Dogs and other animals are
    allowed into the freely accessible part of the heritage building premises only when on a
    leash, and are strictly forbidden from entering the interiors and tour routes with dogs and
    other animals.
In the building it is forbidden to touch cabinets with electrical wiring, signalling equipment, fire equipment or any other technical facilities. The administration of the building will not accept any responsibility for injuries or damage arising from failure to adhere to this prohibition.
In the spaces of the seasonal exhibition in front of the entrance gate and in the interiors of the basic tour route from the Blue Ladies’ Salon through to the starting point which completes the tour route all photography and filming is forbidden. In the other publicly accessible places of the heritage building premises, including both courtyards and other outside areas it is forbidden to use flash, tripods, selfie sticks or other aids when photographing, filming producing other kinds of records.
It is forbidden to use any photographs videos or other records made in the premises of the heritage building for commercial purposes without the explicit written permission of the National Heritage Institute, Regional Department Kroměříž. On the basis of a written request the National Heritage Institute, Regional Department Kroměříž will permit exceptions for scientific documentary, promotional and other purposes.
Throughout the heritage building premises it is forbidden to fly pilotless aircraft (drones, multicopters, etc.) and model aircraft without the previous agreement of the head of the administration of the heritage building.
The visitor will be answerable to the administration of the heritage building for failure to follow the visitors’ regulations and any damage resulting. The administration of the heritage building is not responsible for any injuries or damages resulting from failure to follow or breaching the visitors’ regulations. Potential responsibility for damage to visitors on the part of the administration of the heritage building is governed by the generally binding valid regulations.
In justified cases the administration of the heritage building can permit exceptions to the visitors’ regulations.

Article 6 – CONCLUDING PROVISIONS
       1. Visitors can write requests, praise, complaints or comments in the building in the book of
            praise and complaints which will be made available on request by the head of the
            administration of the heritage building. Aside from this the visitor also has the option of
            responding in person, in writing or by phone to the National Heritage Institute, Regional
            Department Kroměříž, Tel. No.: 573 301 432, e-mail: ups.kromeriz.pr@npu.cz.

2. These visitors’ regulations come into effect as of 1 March 2016 and at the same time replace
the previous regulations, valid from 1 March 2015.

State Chateau Vranov nad Dyjí National Heritage Institute

Bc. Kateřina Doležalová Ing. Petr Šubík
Castle Manager Director of Regional Department Kroměříž